I was on maintain for over 1 hour looking to get to anyone to answer a simple query concerning my healthcare strategy. The agent that answered the call reported she's not able to solution my query as there is a selected crew that bargains with it. I known as all over again as I can't be around the cellular phone staying on hold any more, again, exact issue. It does not make any difference should you dial in the app or have the telephone number you could achieve after you log in to the website, I get the same response. I'm sorry, there is absolutely no immediate line to this workforce and I will forward your simply call to them instantly. How long am I on hold for this 2nd get in touch with? thirty mins and on heading.
The total time I was on hold was 2.five several hours And that i finally received a consultant from this "precise" workforce. My question was answered within 4 minutes.right after staying linked. This isn't a grievance about my query, it had been more about the wait occasions and how sunlife tells me the package I've is for a "premium" service. I don't see any premium Within this apart from the extensive wait time.
I've just had a bad experience with this enterprise. Unfortunately their brokers would not have the exact same teaching or don't provide the same responses to your inquiries. When asked to speak to a supervisor about my declare I had been explained to I had to attend three business times. I'm really unhappy right now with their service and wish my partner's employer would take into account switching to another.
Over the a few years that I "had" to handle Solar Daily life, they are the mostinsurers in my life time! Unfortunately, These are the more info insurers on our incredibly massive Laptop organization And that i have no preference but to cope with them! Most of their brokers grasp at straws and supply you incorrect details. Most in their agents also seem like total untrained and have no idea the ins and outs of their own Sunlight Everyday living policies!! If I had a preference, I'd operate for the hills and Never ever, At any time consider Sunlight Lifetime as an insurer for everything!
Here is the worst company i have ever handled These are Keeping my money hostage. My employer left Sunlife in September 2020 and I am nevertheless watching for my resources to be transferred to some locked ****. Customer service is terrible and so they wont help you talk to a supervisor. Not one person appears to determine what They are really doing and they never contact you back.